Diwansaheb

Privacy Policy

Privacy Policy

This Privacy Policy is applicable to this website and not necessarily to other Diwan Saheb sites on the World Wide Web pages. When leaving this site, please read the privacy policy applicable to the site you are visiting. If you do not agree with this Privacy Policy, please do not use this site.

By accessing and using this site, you hereby agree to the terms of this Privacy Policy.


Non-Personal Information Collected Automatically

Diwan Saheb is committed to the protection of the privacy of its website visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally-identifiable information.


Personal Information

In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary for us to ask for personal information such as your name, address, email address, and telephone number. Access to pages with content specific to sales reps or customers is password protected and requires pre-registration. Personal information acquired through registration is kept confidential and will not be disclosed to third parties, except as may be required by law. Diwan Saheb does not seek personal information from children.


Use of Personal Information

We may use this information to respond to your requests or to contact you via mail, email or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs. You also hereby grant to Diwan Saheb the right to exchange any information provided by you between Diwan Saheb affiliates for the purposes mentioned before.


Security

Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, ‘tamper-’ or ‘hacker-proof’, Diwan Saheb has endeavored to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.


Accuracy of collected data

Diwan Saheb will, on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by us in connection with the operation of this site.


Changes

We may change this Privacy Policy, or change, modify or withdraw access to this site or the content of these pages at any time with or without notice.


Loss or Damage

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.


Shipping Policy

Merchandise will be shipped via reputed courier company such as FedEx, DHL, TNT, etc. depending on the destination and is subject to standards, regulations and delivery limitations.

Diwan Saheb makes every effort to ship all orders within 3 to 5 weeks from a confirmed order. As every garment is custom made specific measurement and the lead time depends on the products ordered. The order can shipped guaranteed within 4 weeks with the express shipping option available on check out (Additional charges of USD 59 per transaction). In case of any custom duties levied by custom officials in the destination country, the same shall be borne by the buyer. If an item is out of stock or there is a question regarding the order, you will be notified by email. Please respond promptly to expedite the process.

If you have shipping policy questions, please email us at infods@diwansaheb.com.

Return Policy

Our clothing is 100% custom tailored and we have NO REFUND policy. However, we have a 99.9 % success rate, as we review the measurements provided on the basis of height, weight and individual’s pictures to ensure a well fitted garment.

In case of a problem kindly discuss directly with Mr. Sumit Diwan over email or at +91 9811063558 and send the good back to:

Diwan Saheb, Karol Bagh
6/30 W.E.A, Ajmal Khan Road
Karol Bagh, New Delhi - 110005, India

(Note: Return policies are subject to change without notice.)