Shipping & Returns Policy
SHIPPING
Shirts & Accessories
Shirts and most of our accessories are usually in stock, and are shipped within 3-4 days. However, if you have a query regarding other products, please refer to the information below.
All Other Products
Most of our orders are custom made, and once the order is placed, the outfit will be made and then shipped. We aim at delivering the goods to our customers as soon as possible, but due to the time consuming process, the orders sometimes take longer but mostly within 2-3 weeks.
In case of any urgent requirements, pls do not hesitate to contact us on sumit@diwansaheb.com and we shall try and get back to you with a solution at the earliest.
RETURNS
We would like to reiterate that we produce all the products once the order is placed, and hence, returns for the orders is not possible. If the order is not custom, and a readymade size has been ordered, then Exchange can be considered.
EXCHANGE
Shirts & Accessories
All orders for shirts and accessories which are placed for a readymade size, can be exchanged for another size or another product within 15 days of receiving the order. Please do not hesitate to contact us on sumit@diwansaheb.com for the same. For a product to be eligible for exchange, the product has to be in an unused condition with the original packaging and the original price tags and other accessories intact. The product to be exchanged will have to be sent to our address, which shall be updated on request by email. The product will be to be shipped back to us. Wherever possible, we will try to swap the product so additional shipping charges are not paid by the customer.
All Other Products
All other products apart from Shirts and Accessories strictly follow a "No Exchange/No Return" Policy.
ALTERATIONS
In case any minor alterations are required, you can visit at one of our stores and we will be glad to assist you.
COD
COD (Cash on Delivery) on orders is only possible for Domestic Orders (within India) under Rs. 10,000/- and usually for accessories only. You will be contacted once you place the order in case COD is not possible or in case of any other issues. We apologise for any inconvenience caused.